Shipping & Returns Policy
At Long Island Scrubs we strive to provide prompt and reliable shipping services to ensure that your order reaches you in a timely manner. Please review our shipping policy for important details regarding order processing, carriers, and international shipments.
For retail orders, we aim to process all orders placed before 2:00 PM Eastern Time on the same day. Orders placed after this time will be processed on the next business day. We understand the importance of efficiency, and we work diligently to fulfill and ship your order as quickly as possible.
To ensure the most efficient delivery, we utilize trusted shipping carriers such as UPS and USPS. The carrier used for your order will depend on the destination and the carrier that offers the fastest delivery to the provided address.
For custom orders that require embroidery service or printing service, please reach out to our customer support department for detailed information regarding shipping costs. We are committed to providing accurate and transparent information to ensure a smooth and satisfactory experience for our customers.
We are proud to offer worldwide shipping services, allowing us to reach customers across the globe. However, it's important to note that some products may have restrictions on international shipments due to specific regulations or logistical constraints. If you have any concerns regarding international shipping, please feel free to contact us for clarification.
When placing an order, please ensure that the shipping address is accurate and complete to prevent any potential delivery issues. We recommend providing a reliable shipping address where someone will be available to receive the package.
For further inquiries or assistance regarding shipping, please don't hesitate to reach out to our customer support team. We are here to help and provide you with the necessary information to ensure a smooth shipping experience.
Thank you for choosing Long Island Scrubs, and we look forward to delivering your order efficiently and reliably.
At Long Island Scrubs, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns policy to ensure a smooth and hassle-free experience.
You may return most new, unopened items within 30 days of delivery for a full refund. Whether you've changed your mind or received an incorrect or defective item, we're here to make it right. In the event that the return is a result of our error, we will also cover the return shipping costs.
We understand that your time is valuable, so we aim to process your refund as quickly as possible. Typically, you can expect to receive your refund within one week after we received your returned item.
To initiate a return, please Contact Us with your order number and provide us with details about the product you wish to return. We will promptly respond with clear instructions on how to proceed with returning the items from your order.
At Long Island Scrubs we value your satisfaction and are committed to resolving any issues you may encounter. If you have any further questions or require additional assistance regarding our returns policy, please don't hesitate to reach out to us.
Team Long Island Scrubs